Effective: September 28, 2026
Scope
This Privacy Policy describes how Fenero Capital, Inc. (“Fenero,” “we,” “us” or “our”) handles personal information collected through this website, our communications and the mortgage-related services we provide. Separate notices may apply to a loan application or other financial service. If a separate privacy notice conflicts with this policy, the more specific notice controls for the information it covers.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, email address, telephone number and mailing address.
- Inquiry and transaction information, such as the type of financing you are considering, property details, timing and messages you send us.
- Application and financial information that you provide through a secure application portal or directly to an authorized team member, including employment, income, asset, credit and identification information needed to evaluate or process a request.
- Device and website information, such as browser type, device type, referring page, pages viewed and approximate location derived from an IP address.
- Communication records, including emails, call notes, scheduling details and consent preferences.
Please do not submit Social Security numbers, bank statements, tax records, account credentials or other sensitive documents through a general website inquiry form or ordinary email. Use the secure application channel provided by your Fenero representative.
How we use information
We may use personal information to respond to inquiries; provide, evaluate and process requested mortgage or financing services; communicate about an application or relationship; compare available lending options; maintain and improve the website; prevent fraud and protect security; comply with legal, regulatory, licensing, recordkeeping and audit obligations; and establish or defend legal claims.
How information may be disclosed
We may disclose personal information to:
- Lenders, investors, settlement providers and other parties involved in evaluating or completing a transaction you request.
- Service providers that support hosting, communications, scheduling, secure applications, document processing, analytics, compliance or security.
- Government agencies, regulators, law enforcement or other parties when required or permitted by law.
- Professional advisers and parties involved in a merger, financing, reorganization, sale or transfer of all or part of our business, subject to appropriate protections.
We do not sell personal information or share personal information collected through this website for cross-context behavioral advertising. We may disclose information as directed by you or with your consent.
Cookies and third-party services
The website may use cookies or similar technologies that are necessary for operation, security, preferences or basic measurement. Links to third-party application, scheduling and informational services are governed by those providers’ privacy practices. Review their notices before providing information.
Retention and security
We retain personal information for as long as reasonably necessary for the purposes described above, including servicing, licensing, legal and regulatory requirements. We use administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and privacy rights
You may ask us to update your contact information or communication preferences. Depending on where you live and the law that applies, you may also have rights to know, access, correct or delete certain personal information, to receive a portable copy, or to limit certain uses or disclosures. Some information may be exempt because it is governed by federal financial privacy law, needed to complete a transaction, or required for legal and regulatory recordkeeping.
To submit a privacy request, email info@fenerocapital.com or call 925-238-8369. We may need to verify your identity and authority before responding. We will not discriminate against you for exercising an applicable privacy right.
Children’s privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
Changes and contact
We may update this policy as our practices or legal requirements change. The effective date above identifies the latest revision.
Questions may be directed to Fenero Capital, Inc., 1475 N Broadway, Suite 330, Walnut Creek, CA 94596; info@fenerocapital.com; or 925-238-8369.
SMS privacy
SMS privacy notice effective October 20, 2026. If you choose to receive text messages from Fenero Capital, Inc., we use your telephone number, messaging preferences and consent record to provide the messages you requested and manage opt-outs. Marketing consent is optional and separate from consent to loan or inquiry updates.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent is not shared with affiliates or partners for their own marketing. Service providers may process this information solely to deliver messages and maintain consent and opt-out records on our behalf.
Reply STOP to unsubscribe or HELP for assistance. You may also contact info@fenerocapital.com or 925-238-8369. See our SMS Terms.